![]() (Instacart said its minimums have been in place for more than a year and that workers can choose which jobs they want to take.) Some also expressed frustration that when issues arise, they sometimes wait hours - which is unpaid time - to get answers from the company’s customer service department. In addition to the organizers’ demands, some Instacart workers said the company’s pay structure means they can sometimes make as little as $5 to $7, not including tips or mileage, for fulfilling multiple orders. But workers told CNN Business the changes barely scratch the surface of their complaints. “We respect the rights of shoppers to provide us feedback and voice their concerns,” the company said.Īhead of the strike, Instacart made some updates, including stating it would soon make hand sanitizer available for workers to order free of cost on its website. The company said it has had 250,000 new people sign up to work as independent contractors in the past week and 50,000 of them have already started doing so. Today, we saw 40% more shoppers on the platform compared to the same day and time last week.” In a statement to CNN Business about the strike, Instacart said, “we’ve seen absolutely no impact to Instacart’s operations. ![]() “Standing up for ourselves is always a gamble… but we’re not scared.” “Many of us are much more fearful for our lives than any retaliation this strike may bring,” according to a statement from Gig Workers Collective, the newly formed non-profit leading the Instacart strike effort. But they feel similarly that Instacart needs to improve worker conditions at a time when the importance of their jobs is felt by customers more than ever. Meanwhile, others told CNN Business they will continue working, citing fear of retaliation as well as an unwillingness to leave customers in the lurch. Some Instacart workers plan to continue striking against the company until it meets their demands, which include hazard pay, expanding coronavirus sick pay to include coverage for those with underlying health conditions, and changing the default tip from 5% to 10% on all orders. But the workers who are the backbone of these businesses have told CNN Business they believe both companies are not doing enough to protect them. The strikes highlight a fundamental tension in the tech industry right now: Business such as Amazon and Instacart are experiencing so much demand from customers wary of stepping outside that they have announced plans to hire 100,000 warehouse workers and 300,000 shoppers, respectively. One protestor carried a sign that read: “Our health is just as essential.” Amazon has confirmed two cases at this facility to CNN Business. ![]() ![]() Meanwhile, about 50 Amazon workers at its Staten Island facility protested just after noon amid allegations the company has mishandled its response to coronavirus. Some Instacart workers said they turned off their app Monday to call attention to their concerns around the company’s treatment of workers during the public health crisis. On Monday, they offered their strongest public demonstration of their frustration yet. Workers helping to get household essentials to people across the country during the coronavirus pandemic are fed up with the companies they work for.
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